Return Policy

Please refer the the frequently asked questions related to our return policy below. If you have any additional questions regarding a current order or on a potential order you can contact our customer service team.

Absolutely! We want you to be 100% satisfied with your purchase from us. If for any reason you are not completely satisfied with your purchase, you may return your item(s) to us within 28 days of receipt for a refund of the purchase price.

Please note: We are not accept return on USB or CD or DVD if the package has been open.

If you are not satisfied with your purchase and would like a full refund, you must ship the product(s) back to us so that is received within 28 days from the date of purchase.
Please package the item(s), unopened and unused, in a box with the original packing slip. A copy of the packing slip or a copy of your order confirmation email is also acceptable. Please do not send any return without one of these items, we will be unable to identify and verify your purchase and a refund will not be processed.

Please ship return packages to:

Creative Crafting World
Unit 3 Earls Way, Thurmaston, Leicester, LE4 8DL

If you require any additional information please contact our Customer Care team.

  • We can accept return from any carrier but would recommend that you select a method which includes a tracking number in the event your shipment does not reach us.
    Please ship return packages to:

    Creative Crafting World
    Unit 3, Earls Way, Thurmaston, LE4 8DL

Refunds on returned item(s) will be issued in the same payment form as tendered at the time of purchase and should appear as a credit in your account within 1-2 billing cycles.