Creative Crafting World FAQ

You’ve got questions? We’ve got answers.

Let us help you discover a world of inspiration and creativity. In this section, you can get answers about our products, patterns, website, and more! If you don’t find the information that you’re looking for here, please contact our team— they’re always happy to help!

Have questions on your order or are you looking for order support on an order that you have placed? Click on the related links below to find the answer that you are looking for.


  • How does ordering work?

    Please submit your order online or via telephone. After you submit your order, you will receive a computer-generated confirmation that your order has been placed. Please check your spam/junk folder if you do not see this email within 5 minutes of completing your order. If there are extra shipping, handling or other charges for your order, we will let you know the amount when the order is confirmed.

    We pride ourselves on getting our orders on their way quickly and efficiently. While our average processing time is 36 hours, unfortunately, on occasion, it can take 3-5 business days to pick, pack and ship your order. All orders are picked, packed and shipped on a “first come, first serve” basis, we do not expedite processing times for individual orders.

    At this time we do not process backorders. If your item is out of stock at the time of fulfillment, we will cancel the out of stock product, ship the balance of your order, and issue a refund for the missing product. You will need to place a new order if you still need the item when it is back in stock.

    If the item(s) you order are out of stock at the time of fulfillment we will cancel the order to stop the hold on your funds. If you have not received a Ship Confirmation email within 4 business days and you have verified the Ship Confirmation email is not in your spam/junk folder, please log into your account to confirm your order is still active. If it has been cancelled, and you did not request the cancellation, we did not have enough of the item(s) you ordered. Please watch for the item(s) to be back in stock and place a new order.

  • Do you offer Gift Cards?

    No, unfortunately we are unable to offer gift cards at this time.
  • Do you have a physical store I can visit?

    The store is virtual only.
  • Do you offer backorders?

    We do not hold backorders. We fill hundreds, sometimes thousands of orders every day and, while we strive to fill everyone’s order efficiently and completely, occasionally the available quantity of an item is not sufficient to fulfill all incoming orders for that particular product.

    If you place an order for product and we do run out of stock, that item will automatically be cancelled from the order and you will be issued a refund. We do not offer backorders. If we had to cancel an item from your order, you will receive notification via email with the details of the refund; item, quantity, and amount. If you still want the remainder of your order, please place another order for the items previously out of stock.

  • What types of payments do you accept?

    We currently offer Visa, Mastercard, Klarna and PayPal as payment options.
  • Will my payment information be safe on your site?

    We are committed to providing the most secure on-line shopping experience possible. Your credit card information is safe and secure. We use secure servers and the Secure Sockets Layer (SSL) technology to encrypt all of your personal information, including your credit card data. Once encrypted, your data cannot be read as it travels over the Internet.

    When you finish adding items to your shopping cart, simply click on Proceed to Checkout and fill in the required information including method of payment. Once your transaction is complete, you will receive an email to confirm your purchase.

    Your credit card information is perfectly safe. The personal information you enter when you set up an account cannot be viewed without your Email Address and Password

  • Why isn’t my coupon or promotion code working?

    Please enter the code exactly as it appears on our site or in the email offer you received. Enter the code exactly as posted: no spaces if it is posted with no spaces, capitals/lower case as stated, the letters and numbers have to be correct. The easiest way to make sure it is correct is to copy and paste it into place and click “Apply”.

    Promo code still not working? Are you sure it is the correct code? If so, then the items in your cart may be on sale and our special promotion coupon codes are for regular priced merchandise only. If there is a minimum buy quantity to qualify for the discount, then only regular priced merchandise is calculated toward your minimum total.

    If entered correctly, not expired and order is eligible and code is still not working, please click here to contact us.

  • Do you match prices if my item goes on sale after my purchase?

    Once you place an order, we are unable to offer any price adjustments on the merchandise you’ve purchased at full-price. You may, however, make another purchase of your items if they are on sale and return your full-priced order once you receive it.
  • What is a flash sale?

    A flash sale is a discount or promotion offered by an ecommerce store for a short period of time. The product quantity is limited, which often means the discounts are higher or more significant than run-of-the-mill promotions.
    • Can I update my shipping address on the order I have placed?

      Your package will ship to the shipping address you supplied with your order. If your package is returned to us because there is a mistake or missing information in the shipping address you provided, the order will be processed as a return, the merchandise will be returned to stock and you will receive a complete refund for the products only; shipping charges will not be refunded. If you would still like the items, you ordered you will need to re-order.

      If we made the error on the shipping label, we will, of course, pay the reship charges. Please make sure you enter your correct address.

      Our shippers are aware of all parcels being shipped to individuals. If you are shipping to a business, be sure to supply the name of the business along with a C/O name.

    • Can I add or remove items to my order before it ships?

      Once an order is submitted, it is immediately sent to our warehouse to be processed and cannot be changed or updated. Most orders are shipped the same day that they are placed.
    • Have additional questions? Our Customer Care team is happy to help.


      What happens if I want to cancel my order?

      Once an order is submitted, it is immediately sent to our warehouse to be processed and cannot be modified in any way. Most orders are shipped the same day that they are placed. All purchases can be returned for a full refund, less shipping & handling, if done within 28 days of purchase.
    • Where is my order or shipping confirmation email?

      Your Order Confirmation email should arrive in your email box within minutes after your order has been completed.

      If, for some reason, you do not get any of these emails, please check your spam/junk folders before requesting copies. Since the “copy” emails will be coming from the same email address this is likely to end up in your spam/junk folder as well unless you have previously accepted email from us and marked them as safe. If you have not received any of the above listed emails, please let us know.

    • My order says “Delivered” but I have not seen it?

      Please check with other household members to make sure they did not receive it and forget about it. Check with neighbours; it may have been delivered to the wrong address. Call your local post office and request they check for it there. If all of this fails to produce your package, please contact Customer Service.
    • How do I return an item?

      If you are not satisfied with your purchase and would like a full refund, you must ship the product(s) back to us so that is received within 28 days from the date of purchase.

      Please package the item(s), unopened and unused, in a box with the original packing slip. A copy of the packing slip or a copy of your order confirmation email is also acceptable. Please do not send any return without one of these items, we will be unable to identify and verify your purchase and a refund will not be processed.

      Please ship return packages to:

      Creative Crafting World, Unit 3 Earls Way, Thurmaston, LE4 8DL

    • Do you offer exchanges?

      Unfortunately, we are not able to exchange merchandise. If you order something and upon receiving it have decided it is not what you want for whatever reason, please return according to return procedure and reorder any other items you may want in place of it.
    • How long does it take for me to receive my refund?

      Refunds on returned item(s) will be issued in the same payment form as was used at the time of purchase and should appear as a credit in your account within 1-2 billing cycles. Please allow up to 10 business days from the time your package is received for processing.
    • Is there a specific shipping method I should use to send back my order?

      We can accept return from any carrier but would recommend that you select a method which includes a tracking number in the event your shipment does not reach us.


    • What shipping methods are available?

      All orders shipped to addresses within the UK are sent with either Royal Mail or FedEx.
    • Where do you ship?

      We try our best to ship to all destinations where crafters like us are eager to get our yarns.
    • Do you ship to P.O. Boxes?

      No, unfortunately we are not able to ship to P.O. Boxes.

      Can I ship my order to multiple addresses?

      No, we currently do not offer the option of shipping items within the same order to multiple addresses. All orders must ship to a single address. In the event that you require shipment to multiple destinations you must place a unique order for each shipping destination.
    • How much can I expect to pay in shipping?

      All shipping rates vary by specific country. Please refer to our shipping policy to find an estimate of the shipping costs per destination.

    Account & Subscriptions

    • Why would I create a account?

      Creating an account has many benefits:

      • Speedy checkout – your account will save multiple addresses.
      • When logged into your account, your shopping cart information will be saved for later!
      • View and track your orders – you can view past orders or track new orders just by logging into your account.
      • Save your favourite patterns and yarns by adding them to your Wishlist.
    • My email address has changed. How do I update this information to my current account?

      You are welcome to update your e-mail address by logging in to your account online. The best way to do this is to take the following steps:

      • Visit the website and click on “My Account” in the upper right-hand corner of the page.
      • Log in to your account by typing your previous e-mail address and password.
      • Once logged in, click on “Edit Profile” towards the right-hand side of the page.
      • Type your new e-mail address on lines 3 and 4.
      • Verify your “Current password” at the bottom.
      • Click “Update Now.”
      • Your e-mail will be updated.
    • How do I reset my password?

      Go to the My Account Login page. Click the Recover Your Password link under the Login button. Enter the email address associated with your account in the popup that appears. The email should arrive in your Inbox within a few moments. If you do not see it within 30 minutes, please check your spam/junk folder.
    • How do I unsubscribe from your email mailing list?

      There are two quick and easy ways to unsubscribe from our mailing list. i. Follow the “UNSUBSCRIBE HERE” link that appears at the bottom of every newsletter. Note that you will still receive order confirmations and other notifications about your order from us if you choose to unsubscribe from marketing communications. ii. Contact our Consumer Care team and note the email address you have registered on our list.
    • I have a new email address. How do I update my subscription to make sure I still receive newsletters?

      Easy! Just follow the “UPDATE EMAIL PREFERENCES” link that appears at the bottom of any newsletter. Under the “My Personal Information” section, simply enter your new email address and click the “Update” button. If you have trouble completing these steps, contact our Consumer Care team and note both your new and old email addresses in your message.

    Our Products

    • How is your yarn manufactured?

      We carry yarn made with both synthetic and natural fibers.

      The wool used in our yarn comes from sheep raised in Australia, New Zealand, South America, and Falkland. It is brought to the USA, where it is blended together in a roughly equal combination of content from each region, though this does vary from load to load.

      The cotton used in our yarn is USA grown, though is not classified as organic or GMO-free.

      All of our products are not treated or dyed with any epoxy or varnish compounds. We do not use Urea Formaldehyde Resin or Disperse blues. All of the materials used to manufacture our yarns are OEKO-TEX Standard certified. This standard certifies that the dyestuffs used do not present a health risk or risk to the environment.

    • How does the striping effect of Bernat Pop! yarn differ from other yarns?

      Bernat Pop! is a print dyed yarn, which means this yarn undergoes a different dying process than other self-striping yarns. The result is that every ball of Bernat Pop! will have the same colours, though each ball may not start and end with the same colour or include the same length of each colour.
    • I am looking for a specific product— has it been discontinued?

      You can find our entire product offering on our website unless a product is limited-edition or seasonal only. If you do not find the yarn or colour you are looking for, more than likely it has been discontinued. We do not keep a back-stock of any of our yarns; once they are discontinued and sold out, they are no longer available through us. You may, however, still be able to find it at your local retailer or even an online discount retailer.
    • I am looking for a specific yarn but don’t see it listed on your website, can you help?

      If you are looking for a specific product made by Caron, Bernat, Lily Sugar’n Cream but don’t see it listed on our website, it could mean that this product has been discontinued or that the product is sold exclusively at other retailers. Products listed as “Out of Stock” are still in production and will be re-stocked.
    • Do you have a catalogue?

      Our website acts as an online catalogue of the products we carry and currently have in stock.
    • Do you have a physical store I can visit?

      The store is virtual only. We encourage you to visit your local craft retailer to touch and feel our yarns in person.
    • Will my order contain yarn from the same dye lot?

      Some yarns are dyed in large batches with each batch assigned a “dye lot number”. Using a colour from the same dye batch assures a colour match from skein to skein. Other yarns are spun from fibre that is already coloured and are labelled as “no dye lot” yarns.

      Unfortunately, we are not able to match dye lots. We do try, but depending on demand, the warehouse can go through several dye lots in less than a week. And when dye-lots are picked through looking for matching dye-lots to complete a single order we unfortunately sometimes end up with a few skeins in each of several dye-lots. If you cannot find the dye lot you were using, the best thing to do is to take some of what you have to the store and try to get the best match. Look at it in natural and artificial light if possible. Work alternating rows with the two different dye lots to lessen the effect of knitting with a second dye lot. Not all stores carry all of our yarns in all available colours so you will need to check with the individual store. You can order any of our yarns in any colour online.

    • How do I set the dye in my yarn?

      While not necessary with most of our products, you may find that you need to set the dye in your yarn to prevent it from bleeding. This is more common with yarns that feature a rich, dark colour, because these require a heavier application of dyes, which may not fully absorb into the yarn.

      After your project is completed, soak it in a solution of cold water with ½ to 1 cup of coarse salt, depending on the size of your item. After half an hour of soaking, rinse your item with clean water. Prepare a solution of equal amounts white vinegar and water, which you will use to soak your item again for half an hour. After this second soaking, rinse your item for the final time. This process will leave your dye set.

    • What is OEKO-TEX Standard certification?

      Yarns that are OEKO-TEX certified are free of harmful chemicals and substances, making them safe for the environment and to use on projects for your whole family. With OEKO-TEX certification, you can be certain that every component has been tested for harmful substances and it is therefore is harmless in human ecological terms. The test is conducted by independent OEKO-TEX facilities on the basis of an extensive criteria catalogue. In the test they take into account numerous regulated and non-regulated substances that may be harmful to human health. Often, this goes beyond national and international requirements. The criteria catalogue is updated at least once a year and expanded with new scientific knowledge or statutory requirements.
    • What is used to dye your yarns? Is it safe?

      All of our products are not treated or dyed with any epoxy or varnish compounds. We do not use Urea Formaldehyde Resin or Disperse blues. All of the materials used to manufacture our yarns are OEKO-TEX Standard certified. This standard certifies that the dyestuffs used do not present a health risk or risk to the environment.

    Our Patterns

    • Where can I find a list of the abbreviations you use in your patterns?

      Abbreviations used in each pattern are listed with that patterns directions for quick reference. But, if you’d like a full list of all abbreviations, follow the appropriate skill type link below to see the complete list of abbreviations so you can get to stitching!

      I have found a pattern on your website that I love, can you provide it written for a different size?

      While some patterns are written for multiple sizes or for both adults and children, we are limited in the range of patterns we are able to produce. All available patterns are listed on our site— if you do not see your size listed, you may be able to modify the pattern yourself.
    • I have found a pattern on your website that I love, but it is written for knit and I only crochet (or vice versa). Can you help?

      While some patterns have been written for both knit and crochet, most patterns have been specifically written for just one craft type. Unfortunately, we cannot provide both versions for every pattern.
    • How do I get one of your free patterns?

      All of our patterns are easy to download directly from the pattern’s page and are available in Adobe PDF format. They are optimized to print out on your printer at home or view on your device’s screen. We recommend installing the latest version of Adobe Acrobat Reader to ensure you aren’t missing out on any of the goodies featured in our pattern files.
    • Do you offer print versions of your patterns?

      All patterns are available for download. While we do not offer printed patterns, you may print the pattern yourself once you have downloaded it as a PDF.

      Please note that pattern kits only include an online PDF version of your pattern as well— it will not be printed and included in your shipment.

    • Do I have to purchase the items in a kit in order to have access to the pattern?

      No, there is no purchase required to download any pattern on our website. Our kits are designed to provide a quick and easy way to gather all the materials you may need for each pattern and add them to your cart. To download a pattern without purchasing the kit, simply click the blue DOWNLOAD FREE PATTERN button that appears above the kit on each pattern page.
    • I found an error in one of your patterns, what do I do?

      We’re sorry about that! If you happen to come across an error in one of our patterns, please let us know so we can update our files and make things right! Please contact our Customer Care team directly here and let us know what you’ve found.
    • How do I know if there has been updates to a pattern I have been working on?

      As of August 2019, the pattern PDFs will contain a last-updated date on the bottom right-hand side of each pattern. All patterns will show a date of August 2019 as a default, even if they have been published and updated prior to this date.